Category Reputational risk

Media Training: Taking the Good with the Bad

Occasionally people ask me about favorite moments and famous faux pas that have occurred during media training workshops I’ve led. Here are some classics from the Barks Communications vault. Now, ladies and gentlemen, the highlights and lowlights. It’s Good News Week A global public relations agency found its communications training capability stretched to the breaking […]

Make This Crisis Disappear

Some executives labor under the impression that communications experts can make a crisis go away. Would that it were true. While it’s nice to feel such confidence in our abilities, neither I nor any of my colleagues have a magic wand capable of such illusion. Oh, we may be able to help minimize its impact, […]

An Ethical Approach to Media Training

Let’s talk ethics. Okay, it may not be the most enthralling topic. But it matters as a media source, as a buyer of communications training services, and to your consultant. One of the most egregious ethical lapses takes place among those who try to do communications consulting while also claiming journalistic credentials. I cannot shout […]

Secure Your Reputational Insurance Coverage Now—Before You Need It

Once upon a time, I worked in the field of insurance regulation, so I know how important it is to get insurance coverage right. Your business has insurance for fire, cyberattacks, worker injury, and a laundry list of other things. But are you insured in the event of a communications crisis that threatens your treasured […]

Cyber Banking Struggles

Today’s entry is based on one of the 20 case studies in my position paper, “Beyond the Bottom Line: 20 Ways to Reduce Reputational Risk.” The risk An online banking service is taken by surprise when a web browser update denies its customers access to their accounts The Background This case study comes from personal experience. […]

The Renegade Worker Strikes

Today’s entry is based on one of the 20 case studies in my position paper, “Beyond the Bottom Line: 20 Ways to Reduce Reputational Risk.” The risk One of your workers tweets about drunken escapades at your employee development retreat. The Background A series of ribald Twitter messages over a one-hour period exposed (pardon the pun) […]

So the Boss Wants You to Make Him a Thought Leader

Today’s entry is based on one of the 20 case studies in my position paper, “Beyond the Bottom Line: 20 Ways to Reduce Reputational Risk.” The risk Your CEO wants to raise his thought leadership profile. The Background The financial benefits of this endeavor are, admittedly, difficult to quantify. It makes sense that your company will […]