Category Messaging

Is There a Hatfield vs. McCoy Feud Under Your Roof?

Oh, no. It’s happening again. Your internal teams are squabbling. Your company’s leadership is determined to avoid a Game of Thrones-style pitched battle. To some extent, there is a natural tension between such functions. That can, when channeled properly, prove cathartic and creative. Yet when the name calling begins and turf wars ensue, the top […]

How Much Risk Is Your Business Willing to Assume?

Your communications strategy and your message must be airtight when advocating in the court of public opinion. It’s risky business. Your reputation, your business goals…your very career…are at stake. Some internal communications teams are up to the job; some are not, due to anything from inexperience to incompetence to indifference. That’s why many larger businesses […]

How James Comey Can Help You

The hubbub surrounding last week’s testimony of former FBI Director James Comey before the Senate Intelligence Committee rivaled that of John Dean, Anita Hill, and Oliver North in the pantheon of Congressional hearings. I don’t intend to pose an exhaustive review here. Rather, let’s use the spotlight his hearing focused on the Hill to examine […]

Make This Crisis Disappear

Some executives labor under the impression that communications experts can make a crisis go away. Would that it were true. While it’s nice to feel such confidence in our abilities, neither I nor any of my colleagues have a magic wand capable of such illusion. Oh, we may be able to help minimize its impact, […]

Is Your Message Missing Its Call to Action?

I’ve reviewed and sharpened plenty of organizational messages over the years. There are two critical elements I often find missing. One is context. More on that another time. Today we’re here to talk about the all-too-frequently missing call to action. A recent paper in the Stanford Social Innovation Review titled “Stop Raising Awareness Already” supports […]

Media Training in Stages: Creating a Map of Ongoing Improvement

A few weeks ago I wrote about the concept of “Media Training in Stages”—an approach that supports the view that an effective professional development program involves more than a one-off workshop. In previous articles, we discussed the importance of messaging and the value of simulated exercises in any media training workshop. Today we’ll examine another […]

Media Training in Stages

I recently sat down to swap business tales with a colleague who runs a marketing agency. It’s always good to gain the perspective of others, and I am most appreciative of those who are generous with their ideas; I try to reciprocate whenever possible. Sometimes they can really help crystallize nascent ideas or raise new […]